Ultratec Uniphone 1000 Specifications download pdf (Page 14)

Repair

If your Uniphone 1000 is not working, we may be able to help you solve

the problem over the telephone. Call the Ultratec Customer Service

Department at (608) 238-5400.

Sending the Uniphone 1000 for repair

If you need to send the Uniphone 1000 to our repair center do the

following:

1. Pack it in the original shipping carton or a similar sturdy box.

2. Include a note that describes the problem you are having. The note

will help the technicians find the problem. Include a daytime

telephone number where you can be reached.

3. Insure the Uniphone 1000 for shipment. Ultratec or an authorized

Ultratec Repair Center is not responsible for damage during shipping

to our service center.

4. Send the Uniphone 1000 to the following address:

Ultratec National Service Center

450 Science Drive

Madison, WI 53719

(608) 238-5400 (Voice/TTY)

(608) 238-3008 (fax)

TROUBLESHOOTING • 25

TROUBLESHOOTING

Dialing does not work.

Make sure you have the correct dial setting (pulse or tone) selected for

your Uniphone 1000. Make sure you are plugged into a working analog

telephone line and that the telephone line is plugged into a wall jack.

The display shows all numbers and punctuation marks

instead of words.

Press the spacebar. The text should change to words.

The Uniphone 1000 does not turn on when I press the

key even when the AC adapter is plugged in.

Be sure the adapter is firmly plugged in and the electrical outlet is

working. If this does not solve the problem, the AC adapter or the

Uniphone 1000 may have a problem. Contact your dealer or Ultratec.

The display on my Uniphone 1000 is blank when the AC

adapter is plugged in.

Try holding down the key while pressing the key. You must

do this to turn on the display the first time you plug in the Uniphone

1000. You also have to press those keys after a power outage if you have

not installed a battery.

The Uniphone 1000 works fine in the evening, but does

not work during the day.

You may have plugged the AC adapter into a switch controlled outlet or

electrical power strip. Make sure the switch or power strip is turned on.

My Uniphone 1000 does not ring when I get a call.

Be sure the ringer switch on the back of the Uniphone 1000 is set to ON.

Make sure that the unit is plugged into a working telephone line.

Some characters are not being sent.

Because Baudot code does not support special characters, it does not

recognize some of the “shift” characters on the top row of a TTY

keyboard (

example: @ # $ % ^ & *_<>). To type these characters

(such as in an email address) make sure your call is connected in Turbo

Code (see

About Turbo Code

on page 11).

On/OffShift

On/Off

24 • TROUBLESHOOTING

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Ultratec Uniphone 1000 Specifications Page 14

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