Ultratec CAPTEL 200 User Manual download pdf (Page 40)

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DIALING 911 WITH 2-LINE

CAPTEL

DIALING 911 WITH 2-LINE

With 2-Line CapTel, calls to 911 are handled exactly the same as if you’d

called from any other type of phone, plus you get captions of the call

directly from the CapTel Captioning Service. Emergency services will

be able to locate you and send help based on the location from which

you place the call. To dial 911:

1. Pick up the handset and dial 911. Your call will be directly

connected to the local emergency center for your area.

2. Make sure the light above the button is on. If not, press the

button to turn the captions On. You will receive captions of

everything the 911 call-taker says.

3. When 911 answers, state your emergency.

If you turn captions on in the middle of a call to 911, there will be

an initial delay between the time 911 answers and the time that captions

begin as the CapTel phone connects to the Captioning Service. During

that time, the 911 call-taker will be able to hear everything you say.

State your emergency. If necessary, tell the 911 call-taker you are

reading captions.

NOTE: The process for calling 911 is different when using 1-Line

CapTel, which automatically converts 911 calls to Voice Carry Over

(VCO). Please see Dialing 911 in an Emergency on page 29 for more

information about how 1-Line calls to emergency services are different

than 2-Line calls.

CAPTION

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Ultratec CAPTEL 200 User Manual Page 40